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Care Quality Commission (CQC) – Outstanding

Claremont Private Hospital has been awarded an overall rating of ‘Outstanding’ by the Care Quality Commission (CQC).

Claremont Private Hospital is registered with the Care Quality Commission, as required under the Health and Social Care Act 2008 [Regulated Activities] Regulations 2009 and the Care Quality Commission [Registration] Regulations 2009. The Care Quality Commission continuously monitors compliance of all registered services to ensure that they are meeting the ‘Essential Standards of Quality and Safety’.

In addition to being regulated by the Healthcare Commission, Claremont Private Hospital has obtained independent endorsement through CASPE’s Healthcare Accreditation Programme (HAP). HAP offers independent and NHS hospitals the opportunity to review, enhance and improve the quality of care they provide, as they work towards the scheme’s rigorous Standards of Accreditation. We are committed to treating everyone who visits or works within our hospital with respect, taking into account individual personal values and perspectives.

The CQC rated Claremont as ‘Outstanding’ overall because:

  • They saw excellent leadership from managers who were passionate about patient care and staff welfare. Visible to all levels of staff and patients.
  • There were robust governance structures and reporting mechanisms in place where performance and the quality of the service was reviewed and changes made.
  • Actions were monitored through audit processes and reported to leadership and governance committees.
  • A service wide vision and strategy that was embedded across the organisation.
  • Patient care was at the heart of the service and the priority for staff. There were several areas of outstanding caring practice.
  • Staff were trained in a nationally recognised accreditation programme in customer care.
  • The hospital took part in a recognised comprehensive observational study process to consider the approach by staff to the general care of patients, the level of patient/visitor engagement, and the environmental factors within patient reception areas.
  • There were effective systems to keep people safe and to learn from critical incidents.
  • The hospital environment was visibly clean and there were measures to prevent the spread of infection.
  • There were adequate numbers of suitably qualified, skilled, and experienced staff (including doctors and nurses) to meet patients’ needs.
  • There were arrangements to ensure staff had and maintained the skills required to do their jobs.

Our full CQC report can be found at here